Support
Support
Section titled “Support”FlagWire provides best-effort email support. Scale requests receive operational priority, but no plan includes a contractual response-time or availability SLA unless a separate signed agreement says otherwise.
For product or billing help, contact support@flagwire.dev. Include the organization and project names, approximate time in UTC, affected environment, SDK family/version, and any safe request or audit identifier. Never include raw SDK keys, passwords, payment credentials, or sensitive evaluation context.
For a suspected security vulnerability, follow the process on the Security page. For active availability information, use the status page.
FlagWire support can help interpret usage, recover publication, reconcile payment state, and safely move or remove account access. Support will not ask for a password or full payment details.