Refund and Cancellation Policy

Refund and Cancellation Policy

Paid plans renew for the selected monthly or annual term until canceled. Cancellation and downgrades normally take effect at the end of the current paid period; service and the current allowance continue until then.

You may request a refund within 14 days of an initial paid purchase when substantially no paid usage has occurred. Renewal charges, partially used terms, plan upgrades, taxes, foreign-exchange differences, and payment-provider fees are generally non-refundable except where required by law or where FlagWire made a material billing error.

Refund requests are reviewed against usage, transaction, and entitlement records. Approved refunds are returned through Dodo Payments to the original payment method where possible. Processing time depends on the payment network.

A failed renewal receives a seven-day recovery period before Free-plan rules apply. A failed plan-change charge does not silently grant the higher plan. Refunds, disputes, and chargebacks do not automatically delete customer configuration, but fraudulent or abusive activity may trigger the Acceptable Use suspension path.

Before disputing a charge, contact support@flagwire.dev with the organization name and invoice identifier. Never send full card or bank details.